Privacy Policy

Privacy Policy

This privacy policy sets out how My Consortium uses and protects any information that you give My Consortium when you use this website.

My Consortium is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

My Consortium may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2009 and updated to reflect GDPR on 21 May 2018.

What we collect

We may collect the following information

  • • name and address
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers
    • payment details

What we do with the information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
    • We will forward your payment details to the supplier and once payment has been received the security number will be automatically deleted.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

International Transfer

We have contracted with third party providers who may transfer your Personal Data to the United States, including:
We use The Rocket Science Group LLC d/b/a Mailchimp (“Mailchimp”) to process newsletter subscriber data. When you sign up to receive newsletter updates from us, your Personal Data is transferred to and processed by Mailchimp; this includes the collection and storage of your Personal Data, and the transfer of it to certain sub-processors contracted by Mailchimp to perform certain critical services, such as helping Mailchimp prevent abuse.

Mailchimp is signed up to the EU-US Privacy Shield Framework in the United States which means that it is committed to protecting Personal Data to standards that are equivalent to EU legal principles for data protection and we shall aim to ensure that your data is treated to the same security standards you would expect in your own country. For more information about this:
• you can read Mail chimp’s Privacy Policy here

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

In accordance with your legal rights under applicable law, you can request information about the Personal Data that we hold about you, what we use that Personal Data for and who it may be disclosed to.

  • You can also request that we:
    • correct Personal Data that we hold about you which is inaccurate or incomplete;
    • erase your Personal Data for marketing purposes (see ‘Direct marketing’ above).

If you would like to exercise any of the rights set out above, please write to heating@myconsortium.co.uk. Where applicable law allows, we may request a fee to cover our administrative expenses in responding and may also require further information to verify your identity or locate the specific information you seek before we can respond in full.

If you wish to update your preferences or unsubscribe from newsletter communications, you can do so via the links found at the bottom of the relevant communication.

If you are not satisfied with our response or believe we are processing your Personal Data other than in accordance with applicable law you can complain to the Information Commissioner’s Office (ICO) in the United Kingdom/

Retention Period

In respect of the holding of Personal Data for direct marketing purposes, we will retain this data in line with recommendations of the ICO and other competent regulatory authorities.